Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in its original packaging.

Returns
To start a return, contact us at theravinyo@gmail.com.
Returns are not accepted without prior approval.
Customers are responsible for return shipping costs.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged.

Non-returnable Items
We do not accept returns for sale items, gift cards, or personal use items.

Refunds
Once your return is received and inspected, we will notify you. If approved, refunds will be issued within 5-10 business days.